Terms & Conditions
The short version: himassa connects independent sellers with buyers worldwide. Sellers list and ship their own items; himassa handles checkout, payment, and payout. Here's exactly how that works.
How it works
Sellers create listings for their own fashion, furniture, and art. Buyers pay through himassa's secure Stripe checkout. himassa is a marketplace, not the seller of record — each listing is sold and fulfilled directly by the individual seller who created it.
Fees
himassa takes a flat 12% commission on the item price of each sale. This commission is not charged on shipping. There are no listing fees or monthly subscription fees to sell on himassa.
Where himassa accepts sellers from a country our payment provider cannot pay out to automatically, an additional payout handling fee of up to 5% of the item price may apply to their sales. Earnings in those countries are sent by international bank transfer and this fee covers the cost and handling of doing so. Like the commission, it is never charged on shipping.
This fee currently applies to sellers based in Turkey and Albania, at 5% — a total of 17%. As himassa opens to more countries the same fee may apply to them. It is never applied retroactively: the rate is set when a sale is made, and the rate that applies to you is shown when you choose your country at sign-up and at all times on your Payouts page.
Each month, himassa also pays out a bonus pool worth 5% of that month's total platform commission revenue, split among the top 10 sellers by sales — see the makers directory and About page for details.
Shipping
Sellers are solely responsible for packing, shipping, and delivering their own items. Each seller sets their own shipping price per destination zone (domestic, Europe, UK, USA, and rest of world), shown to the buyer at checkout before they pay. Once an order is paid, the seller is responsible for shipping it and entering tracking information so the buyer can follow delivery.
himassa does not provide shipping labels, carriers, or logistics — it is a platform for the transaction, not the shipment itself. Delays, loss, or damage in transit are between the buyer and the seller who shipped the item.
Made-to-order pieces
Many of the makers on himassa do not hold stock. Their pieces are cut and sewn once an order is placed, which is why some listings show a making time instead of a quantity. Listings say so on the product page before you order, together with how long the maker expects to need.
Because a made-to-order piece is produced specifically for your order, it cannot be cancelled or returned once the maker has begun work on it, unless the piece is faulty, damaged, or materially different from its listing. If you change your mind, tell us as soon as possible — before work has started we will usually be able to cancel and refund you in full.
This does not affect your rights where a piece arrives faulty, damaged or not as described, and it does not remove any statutory rights you have under the consumer law that applies to you.
When sellers get paid
When a buyer pays at checkout, that money is held by himassa — it is not sent to the seller immediately. Once the seller marks the order as shipped and the buyer confirms they received it (and leaves a rating), himassa releases that seller's share of the sale, minus the platform commission, via Stripe.
Sellers must connect a Stripe account to their himassa account to receive payouts. Buyers should confirm promptly once an item arrives; if a buyer hasn't confirmed within 14 days of shipping and hasn't reported a problem, the payout is released to the seller automatically.
Taxes, duties & customs
Prices shown on himassa are the final amounts charged at checkout and include VAT where the seller is required to charge it. Nothing further is added by himassa at the point of sale.
Whenever a parcel crosses a customs border — into the EU or out of it — the destination country may charge import duty and tax, and the carrier may add a handling fee. These are payable by you on delivery and are not included in the price you paid here. We flag these orders before you buy. Orders within the EU are unaffected: goods move freely and nothing further is charged on arrival.
Sellers ship DAP (Delivered At Place) unless himassa has quoted the landed cost at checkout, which we do only for parcels entering the EU from outside it above a set value. Sellers should therefore set their shipping rates to cover transport alone, and are responsible for their own tax obligations on the income they earn through himassa and for supplying accurate customs documentation with international shipments.
Accounts & conduct
You're responsible for the accuracy of your listings, profile, and shipping information. himassa may remove listings or suspend accounts that are fraudulent, misrepresent an item, or violate applicable law.
Changes
himassa may update these terms as the platform evolves. Continuing to use himassa after changes means you accept the current terms.
Questions about an order, fee, or payout? Reach out from your account page.